GoToAssist Customer Community

Joining the Community is Easy!

Our community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.

Get Started Today

Step 1: Sign Up
Step 2: Follow Categories

Required Maintenance 3/20/2015

Hi,We will be performing a required maintenance this Friday night that will affect GoToAssist Service Desk.Details: The maintenance windo...

Conversations

Conversations 1 - 20 of 874

Mavericks support - unattended access issue

I support several Mac's within several customer groups. After upgrading the Mac's to Mavericks, I've noticed that the units never show up...

Stu Hare, 1 year ago
Last reply: Roger, 7 hours ago

Problem
In Progress

Dashboard View Missing Assignee

In the past we've had the assignee listed out in our Dashboard Views, we recently noticed that this no longer appears. It still appears ...

drogge6, 2 weeks ago
Last reply: Luke Grimstrup, 1 day ago

Question
Answered

Is there a mobile app (iPhone/Android) for accessing Service Desk?

If not, is one in the works?

david caranfa, 2 years ago
Last reply: Luke Grimstrup, 1 day ago

Idea
Planned

Black customer screen in session

I have a client running Windows 8... I am running Windows 7...the session begins but the screen remains black... I had her turn off the f...

Brian Pearson, 2 years ago
Last reply: Fred Marshall, 1 day ago

Question

GoToAssist See It! A new feature just added to the GoToAssist Customer App for Android.

We are pleased to announce a new beta feature of the GoToAssist Customer App for Android called SeeIt that allows clients or field reps t...

Glenn Dobson, 1 year ago
Last reply: David Hayman, 5 days ago

Announcement

Fresh New Look Coming March 23, 2015

Hi there, GoToAssist community! We've got some exciting news to share with you today. Over the past few months, our team of developers a...

Glenn Dobson, 2 months ago
Last reply: jemmyw, 5 days ago

Announcement

Add a User's Signature to Comments

I would like be able to add a User's signature to the Comments like you do in an email. Is there a way to do this automatically? I am v...

Jan, 5 days ago
Last reply: Glenn Dobson, 5 days ago

Idea

since recent update (11.3 build 1121 when joining another representatives session not able to control etc,

since recent update when joining another representatives session not able to control. I have to restart GTA and join a few times before I...

Shawn, 5 days ago
Last reply: Shawn, 5 days ago

Problem

Blank Unattended Support computer screen while in session.

Blank the Unattended Support computers screen during Unattended sessions, perhaps with a message that a session is in progress.

Glenn Dobson, 2 years ago
Last reply: Paul Milton, 5 days ago

Idea
Implemented

How do i store administrator password in unattended access stored password

I need to store an administrator account in the unattended access stored password. Can I do this while logged in using the user's credent...

Support, 2 years ago
Last reply: Glenn Dobson, 6 days ago

Question
Answered

Unable to run gotoassist as a service (administrative account without network access)

Hi, We purchased gotoassist because our company is slowly removing end-user administrative rights and needs to be able to see the user a...

Chad, 6 days ago

Problem

Disable the remote user's mouse/keyboard during a remote session?

Is there a way to disable the remote user's mouse/keyboard during a remote session? I'm on 2.2 Build 778.

Paul Milton, 2 weeks ago
Last reply: Paul Milton, 7 days ago

Question

Action Schedule

I have an Action Schedule configured for a Report. Within the Action Schedule I have Watchlisted ticked for Notify people when scheduled ...

brenden coviello, 7 days ago
Last reply: brenden coviello, 7 days ago

Question

GoToAssist User Interface ideas

I had some thoughts on things that could be improved in the GTA window. I'm sure other users have some even better ideas. Would be great ...

MacITPros, 2 weeks ago
Last reply: Jenny Shirey, 7 days ago

Idea

Additional Technicians added when closing an incident

I have been having the following issue lately i.e. whenever an incident(s) is closed - a new technician is automatically added to the wat...

Erika T, 1 week ago
Last reply: jemmyw, 7 days ago

Problem

Is it possible to pre-load gotoassist customer on users computers without using a support session?

I would like to distribute gotoassist customer on 200 users computers so they dont have to wait for the download. Is this possible withou...

Campbell Reid, 1 year ago
Last reply: Chad, 1 week ago

Question
Answered

How to integrate G2A so desktop customer can "raise hand" for support?

My application is Windows Desktop application. My customers currently click a link I have provided them to initiate a Support session w...

Joe, 2 weeks ago
Last reply: Glenn Dobson, 1 week ago

Question

Unable to Transfer Sessions

Our service technicians are running into issues when trying to transfer sessions to each other. The invitation is not showing up when the...

Shanna, 1 week ago
Last reply: Glenn Dobson, 1 week ago

Problem

How do I remove the Category Field from incident view if there are currently no existing categories?

During initial setup of one of our services we created a category for demo purposes only. Ultimately, they opted out of using the "catego...

drogge6, 2 weeks ago
Last reply: jemmyw, 1 week ago

Question
Answered

See Activity Logs from A Remote Support GoToAssist Session

I am wondering if there is logging on activity that took place during a Remote Support GoToAssist session. We have a user who believes s...

UserID10, 12 months ago
Last reply: Glenn Dobson, 2 weeks ago

Question

Message from GoToAssist

Hi! We're glad you're here. This is the official GoToAssist community. It's a great place to find answers and get help. Citrix employees and other GoToAssist subscribers are actively helping customers in this community.