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GoToAssist Service Desk (v168.0.5 Web) Release Notes
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GoToAssist Service Desk (v168.0.5 Web) Release Not...
GoToAssist Service Desk (v168.0.5 Web) Release Notes
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release notes
Jamie_A
GoTo Contributor
02-06-2020
02:25 PM
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02-06-2020
02:25 PM
Highlights
New!
Account admins can now
make changes to triggers for all services
, regardless of whether or not they are assigned to that service
New!
Agents can now
enable a new account-wide default setting for "Notify customer when external users reply via email"
that allows customers to be notified when an External CC (non-user, non-customer) on the watchlist adds comments via email reply
Applies only to incidents created via email
"Show in Portal" setting must be enabled for the incident
This setting is disabled by default
Improved:
Agents can now use double quotes to
search for an exact phrase in service records reporting
(e.g., "Thank you - I appreciate your help")
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Last update:
02-06-2020
02:25 PM
Updated by:
Jamie_A